Do you have on-demand access to your semi-trailer fleet data? The Customer Portal provides easy access to your information anytime, anywhere. We believe that a partnership with Star should make it easier for you to run your business, and our Portal provides you the data you need to make informed fleet decisions.
A key feature of the Customer Portal is the Fleet Dashboard. This feature is an addition to the Customer Portal and allows all customers to gain more visibility into their fleet.
Below are some capabilities of the Fleet Dashboard:
Requesting Service: Portal users now have the ability to request repairs or maintenance for any trailer—anytime, anywhere. They also can save locations for quickness and ease of future requests. Lastly, they will be sent status updates and follow-up information to the primary contact listed on the request.
Tracking Repair Status and History: Portal users will receive confirmation emails that the request has been received and that Star is handling the request. They will also be able to see status updates on recent requests by clicking the list view. In-shop repairs will receive an automatic email alerting the customer that the repair is complete and ready for pick up/drop off
SBS Breakdown Event Updates: Portal users will be able to view their latest SBS breakdown events, view real-time breakdown status, vendor ETA, and downtime updates as they occur. Users will also have the ability to click directly into the Breakdown detail to view all the information that is related to their event.
GPS Tracking on Interactive Map: Portal users can locate their GPS-equipped trailers using their real-time location within the map widget. They have the ability to view spec information, GPS coordinates, and the last PM date if available. Finally, they can locate any Star Facility location to find out a contact, address, and hours of operation information from the Fleet Dashboard.
Manage Your Fleet Data, Location, and Documentation
Through our Portal interface, you have the ability to view and export data on all the Star or contract maintenance units in your fleet. In addition, you can view GPS location, maintenance records for each unit, and download PDF copies of FHWA PMs and registrations. This is particularly useful if a manifest box or compliance document goes missing from the front of the trailer—just download a fresh copy!
Spend Less Time Accessing Maintenance Information
Your staff has more to do than looking around for maintenance documents. When all your data is located in one place—line item charges, job categories, dates, unit numbers, and more—your staff can easily find and analyze maintenance expenditures and trends. Through the Portal, data is organized, searchable, and customizable.
Maintenance data can be easily exported in a CSV file format that can be uploaded into your system or analyzed using our maintenance analyzer template. Looking at categorical maintenance spend over time can help you identify sudden changes in particular categories and evaluate how a trailer specification change as well as other fleets/operational modifications that are impacting your business.
Stay DOT Compliant
All PM inspections performed by Star are logged and uploaded to the customer portal. This information includes the last and next PM dates, as well as digital copies of PM forms that are stored using Amazon Web Services’ secure cloud technology.
Maintaining PM compliance is key to preventing expensive over-the-road repairs and preventing insurance rate increases due to DOT write-ups on expired FHWA inspections.
Access Invoice and Payments in One Place
A great feature of the new customer portal is the online invoice payment option. This feature provides a quick and easy way to manage your account—no phones, envelopes, or fax machines required! You can view invoice details for paid, current, and overdue invoices, and have official invoice digital copies sent directly to your email. Online payments allow you to pay multiple invoices at once and apply for invoice credits. Payments are instantly applied to your account which means nothing gets stuck in “pending” limbo.
See How Over-the-Road Breakdowns Are Impacting Your Business
The Customer Portal contains a specific section for maintenance and repairs managed by Star Breakdown Service. This section includes work-order line item details and supporting documentation such as images and vendor invoices.
This data can also be exported as an over-the-road service report that itemizes categorical expenses, breakdown locations, and caller information. If you already have a preferred business intelligence platform, the raw data can be exported to upload and analyze it in compatible systems.
Provide and Manage User Access to Information
During the development phase of our Customer Portal, one of the goals was to provide each client with the ability to manage its own account users. After Star sets up the initial administrator, account admins can add and remove users, as well as modify account access and content permissions.
Adding a team member to the Customer Portal is as simple as typing in their name and email address. Your team member will get an email with a link to set up a password and log in.
Keep Star Rental and Lease Contracts Organized and Easily Accessible
Trying to locate a lease document you filed away years ago can be tricky. To make things easier, our Customer Portal allows you to easily access all your master agreements, Schedule A files, and other associated documents. These files are securely housed using Amazon Web Services cloud storage technology.
Are you ready to take control of your fleet data? Contact your account manager today or fill out the form below to get started.